I'm always checking people out.
Alright, so, no word of a lie - nothing here is exagerated in the slightest bit, I couldn't stop thinking about the most insane guests I've ever had. I've had pretty pathetic people check in and out of the hotel, but nothing tops these folks.
So, I was warned about room 617 when I got in this morning. They had apparently come to the desk at 4am to try to a bunch of discounts. First, they asked for us to comp their movies because they didn't get to watch them. We took one off their account, but they wanted the other three pay-per-view taken off - one of which they watched for 20 minutes and then turned the TV off to 'save for later', and the other they were watching for over an hour (we can see how long a movie plays for - she turned it off because she realized AFTER AN HOUR it was a documentary and she hates documentaries). After five minutes, we get billed for the movies, so after five minutes we also bill the customers. They were completely astonished that we wouldn't take the movies off their bill... it was her birthday, after all.
They come down at 9, and start up again with the manager about the movies and how ridiculous we were for not comping them. Then, they asked for a discount because one of the elevators was down. We kindly reminded them that we have three elevators in the hotel, and two closest to their room were still running perfectly. They said both those elevators smelt like rotten eggs and BO. I went to check... smelt like a clean ****ing elevator. Then they said they should get a discount because the pool was closed for renovations. They knew before booking their room the pool would be closed, and they already got 10% for it so nothing there either. They walk away for a bit, the manager goes back to his office and the lady comes at me when I'm by myself - calling me a bitch and an lousy human being for not comping her movies. I said it wasn't my decision and there was nothing I could do, and at this point the hotel manager comes back out because he hears them yelling at me. They argue more about it and then the couple says they're going to check out in a couple minutes. They want us to send housekeeping up to check their room (because they paid with cash and this the procedure), but we can't until they're both out. So they say they'll be down in 5 minutes.
They come down 2 HOURS LATER - AND GOLLY GEE LOOK AT THAT - somehow, one of the tiles magically ripped off the jacuzzi and landed on his toe. We told them they aren't getting their deposit back - because the tile was not broken when they checked in - and they explode on us, saying it was like that when they checked in and they told the maintenance manager then. Funny thing - that, the maintenance manager was OFF when they checked in.
So, like the complete utter tools they are... they look at us and tell us they're going to take us to court and sue us. They tell us to call the police - and we did - and when the police came they went up to the room with Mr and Mrs Crazy Pants and the hotel manager.. and the police were like 'ya, you have to pay the deposit' and said the only thing they can do is take the owner to civil court.
They come back down, I'm by myself again, and they're like 'we'll see you in court, you stupid bitch. We're on disability you know.'
I tell them to have a good day and they left.
It's like... man... can you BE any more psychotic?