CT: I don't think a guest has ever made me more personally angry before than two couples did yesterday. They spent at least 45 minutes at the desk, right at 11am on SUNDAY morning (when the whole hotel checks-out), and asks about all the attractions and our packages. I answer all the questions they ask - showing them how to get to a bunch of places, making recommendations, just explaining everything. Then they leave for a bit. They come back when the hotel is equally busy, and ask me to book them a wine tour. I say 'of course', reserve their tour for them, and since it's about $100 each ticket I have to secure a method of payment. They keep asking for a senior discount on the tickets - which there are none - and then the woman goes 'hey, as long as she has your money she's happy' under her breath.
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Are you flippin' serious, lady? I spent nearly an hour basically planning your vacation for you - and you're going to say that about me? Really? I was so angry that I actually asked her to repeat what she said and she said it again and laughed because she assumed it was a joke. I didn't lose my temper, but I stopped being friendly with them and instead I was short and abrupt for the rest of our interaction. She definitely noted the difference and apologized, but I was already SO done with this lady.
I'm just a service worker - I don't give two ***** about making money for the owner, because despite how much I bring in, my wage remains the same. So don't go about accusing me of wanting your money when I've just bent over backwards to help you enjoy your vacation, dip****.
