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Hmm I've noticed that as well. But when I did use visitor messages it got on my nerves so instead of hitting reply I would just go onto there profile and write on the wall that way.
 
I know its abit of a pain in the ass but the messaging system is abit dodgy, it shouldn't really do that, but until it gets fixed, guess there's nothing we can do about it, just hope everyones reading this so they reply the proper way
 
I didn't know this happened often, I've only seen it happen a limited number of times. One time I expected an answer but never got one, and some months later I visited that profile and found the answer there. Lol. But it's rare that I encounter this problem.

I'm unsure what the ideal solution would be, other than people using the existing system correctly.

Another similar thing is when a third (or more) person joins a conversation on the profile chats. Then the third (or fourth) person don't know where to put their answer, and maybe not everyone will read every comment. I wish there would be a way to let more than two people being part of the conversation.
 
With anything that's relatively new, it just takes a little getting used to. I think the best thing you can do is just let new members who aren't familiar with the visitor messaging system know how it works. Once they get used to it, it's pretty painless.