I think many are putting too much into the fact that this is less like a survival horror and more like an action game, but you have to ask yourself with so many zombie games since the first Resident Evil, maybe they are ahead of the curve in making this less about horror and more about the story and character development and action/adventure as there's very little other than maybe the death of a main character that is ever going to be shocking enough to come remotely close to moments in the first three games.
And if Capcom are listening, so long as you don't mind a Mancunian accent next time you want someone to do Sherri Birkin I'll work for free and couldn't do a worse job of it than the voice actress you have employed for this game.